Setting the standard for warm air heating since 1925
Setting the standard for warm air heating since 1925
At Warmco Space Heating (NOMOCO Ltd), we take protecting your privacy extremely seriously. It is really important to us that you trust us with your personal information, so we want to make sure that you understand what information we hold about you and how we collect, store and process it in order to provide our services to you.
Please read this privacy policy carefully and if you have any questions about this policy or what we do with your personal information, please fill out the form in the ‘Accessing your personal information’ section below.
The personal information we collect from you will depend on the service you have requested from us. This information may include your full name, email address, telephone number, business name, business address, website address and some details of your site, specifically what heaters and related equipment you have on site.
We will process the information that you provide to us in the following ways for the purpose of (and on the basis of) providing the services we have been engaged to deliver to you:
to provide you with estimates and invoices for the requested goods and services
Where you have consented to this, to provide you with regular updates on topics relevant to the services we are providing, eg service work
We aim to protect your personal information in the following ways:
keeping information up to date, primarily through regular / annual contact with you
storing information in secure locations, including information stored electronically
destroying information which is no longer relevant, unless we have a legitimate reason or statutory obligation to retain it
minimising, wherever practicable, the number of staff or third parties (eg suppliers) who have access to your information.
Wherever practicable, we will retain your personal information for no longer than is necessary; however, there are circumstances in which we will keep your information for longer, including;
where we have a statutory or regulatory obligation to retain the information (we are required to keep certain information for specified minimum periods, and in some cases indefinitely, depending on the services we provide)
to ensure our business is properly run in an efficient and compliant manner
In order to provide you with the services that you have requested from us, there are a number of third parties who may also need to process your personal information:
Suppliers – of goods and services that we use to complete our contracts with you. Your data is used in this context for finding and accessing your site.
Google – we use Google AdWords as our Paid Search Marketing provider, and Google Analytics as our analytics provider to assist us in the improvement and optimisation of our website. Their privacy policy can be found at https://policies.google.com/privacy
34SP – our website hosting provider. Their privacy policy can be found at https://www.34sp.com/privacy-policy
Our site records IP addresses and produces server logs. This information is used solely for monitoring the volume of traffic the site receives and measuring the number of visitors. We do not use the information for tracking the activities of individual visitors to the site.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Any cookies that may be used by our website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.
Necessary Cookies
As the requirements of Warmco Space Heating change, we may need to change the third parties who process your information to meet those requirements.
Please note that where you enter into a contract with a third party following a recommendation by Warmco Space Heating Ltd (for example, Google AdWords), the third party will become the “data controller” of any information provided to them, either by you or by us with your consent. If your engagement were to end with Warmco Space Heating Ltd, this would not end your engagement with the third party (for example, your Google AdWords would still be active)
You have the following rights regarding your personal information:
To make a request to see the personal information we hold about you,
to change/update the personal information we hold about you,
to ask us to erase the personal information we hold about you, unless there is a statutory, regulatory or otherwise legitimate reason for us not to comply (we will always provide you with more details about your rights in our response to your request),
to ask us to provide you or a third party with the personal information we hold about you.
If you wish to exercise any of your rights regarding your personal information we hold about you, please complete our contact form. Once you have submitted the form, we will be in touch as soon as possible to assist with your request.
Applicable law
This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any related disputes.
Queries or concerns
If you are concerned about how we have treated your information, please complete our contact form and we will assist you to make things right. Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office, who can be contacted via their website https://ico.org.uk.
This policy may be updated from time to time
NOMOCO Ltd t/a Warmco Space heating reserves the right to change this Policy at any time, and any amended policy is effective upon posting to this Website. NOMOCO Ltd will make every effort to communicate any significant changes to you via email. Your continued use of our services will be deemed acceptance of any amended policy.
Last updated: December 2022
